Power on, power off & dead failures


How long the handset should be charged?
Ans: Keep charging at least for 30 minutes.
How long the power key should be pressed?
Ans: Press the power key at least for 5 sec.
The handset never turns on or not taking charge.
Ans: Please contact the nearest customer care center.
Does the battery keep hold of power?
Ans: If possible check with another battery of the same model.
Does the handset turn on automatically right after inserting the battery?
Ans: Please remove the battery from handset and insert in 2 minutes.
Does the handset always turn on automatically?
Ans: Please contact the nearest customer care center.
Does the handset reboot automatically while playing games or using apps?
Ans: Kindly uninstall unnecessary apps & games.
Does the handset reboot automatically when on call?
Ans: Please contact the nearest customer care center.
Does the handset reboot while turning on the power?
Ans: Please contact the nearest customer care center.
Why the handset can't be switched off?
Ans: Please contact the nearest customer care center.
Does the handset turn on after pressing any Key?
Ans: Please contact the nearest customer care center.
Does the handset turn off automatically while dialing any number?
Ans: For better battery performance please don't let the battery power go below 15%.
Does the handset turn off automatically when in standby mode?
Ans: Please clean the battery terminal & battery connector.
Does the problem remain the same?
Ans: Please contact the nearest customer care center.
Does the handset turn off while charging?
Ans: Please clean the battery terminal & battery connector.
Does the handset turn off after pressing any key?
Ans: Please clean the battery terminal & battery connector.
Does the handset get dead after inserting any SIM card?
Ans: Replace the current SIM card with another SIM card and check.
Does the problem remain the same?
Ans: Please contact to nearest CC
Does the power turn off immediately after switching on the handset?
Ans: Please charge the handset at least for 20 minutes.
How long the power key should be pressed for?
Ans: Kindly press the power key at least for 5 seconds.

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